Imaginus

Our staff brings to your organization a wealth of successful experience in all areas of business, but more importantly, an uncompromising commitment to your success.

Secret shoppers provide an unbiased perspective of how well an organization is meeting its customer service and training objectives. Our trained shoppers assume the role of a customer and conduct evaluations based on the agreed criteria.



Every business says it, but only the most successful ones truly live it. Assessing customer expectations and perceptions is an important first step. The Imaginus staff will work closely with you to design and implement a program specific to your business. Acting on customer information to set you apart from your competitors, is the logical and economically responsible next step. By introducing training and development, consulting, market research, and tailored written communication, we fully complement our secret shopping services to form a comprehensive action plan that puts your customer first. Our comprehensive training programs define the most effective and cost-conscious approaches to meeting needs and objectives through the successful management of your human resources. We assess and teach the skills necessary for planning, organizing, leading, and facilitating team performance.

Identify and examine the role of the supervisor/manager Analyze distinct, successful manager characteristics Discover, clarify and solve problems Review, discuss and integrate policies and procedures Motivate staff at all levels Examine, demonstrate, and practice supervisory skills Uncover and practice delegation concepts Develop management styles to effectively handle performance and discipline problems Develop internal training initiatives With our guidance, clients may choose from modules covering a variety of key topics to form an individually designed, company-specific program: Leadership and Management – The Manager’s Role; Management Theory; Change Management; Negotiation Skills; Leadership Supervisory Skills – Techniques of Supervision; Interpersonal Skills; Management Style; Motivation; Delegation; Coaching and Counseling; Reinforcement and Recognition Organizational Development – Organization/Bench Strength; Team Building; Performance Appraisal; Preparing/Conducting Meetings; Communication (Written/Oral); Train the Trainer; Establishing Priorities, Defining Goals and Measuring Performance Quality – Total Quality Management Problem Solving – Creative Problem Solving; Conflict Management; Managing Performance Problems Hiring/Retention – Interviewing and Selection; Climate/Environment