Imaginus

Our comprehensive training programs define the most effective and cost-conscious approaches to meeting needs and objectives.

Knowing how many hits you have on your web site, and the sales they generate, is very important information but understanding the experiences and perceptions of those who visit your site is the key to growing your online business.

Remaining committed to our core business of over 25 years, Imaginus leverages our Training & Development experience and expertise to provide targeted customer experience evaluation through our secret shopping program, customer interviews, focus groups and competitive evaluation. Employing impartial, objective observations, in-depth customer interviews, interactive focus group discussion formats, and timely, detailed analysis, we work within your budget to help your core business develop and maintain a competitive advantage.

Secret shoppers provide an unbiased perspective of how well an organization is meeting its customer service and training objectives. The shopper assumes the role of a customer and...

Our experience designing and conducting hundreds of thousands of customer interviews allows us to learn information that only the customer can provide. We identify the key points in...

A typical Customer Service Evaluation program consists of the following stages, each of which is tailored to your requirements. Stage I is Evaluation Planning...

Regardless of the program features you choose, we commit to timely, accurate evaluations and reports, in line with your specific needs. Please complete a Client Inquiry, or visit our Contacts page for additional information or to begin designing a secret shopper solution for your organization.

But secret shopping is just the beginning. We offer a full menu of services including comprehensive training, consulting, market research and composition, all tailored to your business needs. Please take a moment to visit each of our links to see how!