Website Shopping

Usability Testing - Our usability audits not only evaluates your site's user experience against best practices, but also determines if users can navigate successfully, complete tasks, and consistently achieve their goals.  With backgrounds in interface design, information architecture, human factors engineering, usability testing, and Web technology, our analysts will methodically browse your entire site, assess its adherence to industry best practices, examine its interface, and provide recommendations for improvement.

Competitive Usability Audit - A competitive usability audit evaluates specific competitors of your choosing. A step beyond our standard usability audit, this expanded audit service lets you measure yourself against your competitors, compare critical performance metrics, and pinpoint opportunities for staying ahead.

Beta and Pre-release Testing - We only allow our most experienced shoppers to be included in our special 'BPR' panel.  We provide an independent viewpoint of the site functionality and use of language in the pre-launch days.

Consumer Experience Audit - An individual consumer experience audit concentrates only on your company's online business.  This audit critiques the customer’s experience of using your site, from the navigation of making an online purchase through the receipt/delivery of this purchase.

Online Survey Panels - If you have a survey you need to conduct, the internet is the most cost effective way to solicit response.  You select the characteristics of the people you want to invite to the survey.  For example, you may want to invite only people who have made online purchases in the past, or only females between the ages of 35 and 49.  We select people from one or more of our panels to participate.

Partner Profiling - We provide reports on your potential or existing Partner sites. We also monitor partner sites’ customer service standards. We have a special 'intensive care' reporting system for sites that are under performing.

Links Checking - We can monitor the performance of site links for you, including your advertising mediums.

Advertising Mediums – We insure consistency among all of your advertising mediums with the resultant online customer experience.

Customer Relations Audit – We evaluate your online customer service representatives response to customers’ issues, questions, concerns, and problems.