Training and Development

These comprehensive programs define the most effective and cost-conscious approaches to meeting needs and objectives through the successful management of others. It assesses the skills needed for planning, organizing, leading and controlling team performance.

Its objectives include:

• Identification and examination of the role of the supervisor/manager
  
• Analysis of distinct management characteristics
  
• Discovery and clarification of problem solving issues
  
• Review, discussion and integration of policies and procedures
  
• Motivation of all staff levels
  
• Examining, revising and demonstrating supervisory skills practice
  
• Uncovering and practice of delegating concepts
  
• Development of management styles to handle performance and discipline problems
  
• Devising training initiatives

Clients can pick and choose any or all of the following modules to include in their specially designed and company-specific program:

• The Manager's Role
  
• Management Theory
  
• Company Organization
  
• Climate/Environment
  
• Supervisory Skills
  
• Manager's Style
  
• Establishing Priorities and Defining Goals
  
• Interviewing and Selecting
  
• Interpersonal Skills
  
• Conflict Management
  
• Team Building
  
• Creative Problem Solving
  
• Motivation
  
• Performance Review
  
• Delegation
  
• Coaching
  
• Communication -- Written and Oral
  
• Managing Performance Problems
  
• Negotiating
  
• Preparing and Conducting Meetings
  
• Reinforcement
  
• Train The Trainer
  
• Leadership
  
• Total Quality Management