The typical Customer Service Evaluation program may consist of all, or any combination of the following stages:

Stage I:
Evaluation Planning

Stage II:
Customer and Customer Service Representative Contact

Stage III:
Evaluation Form Development

Stage IV:
Program Implementation

Stage V:
Information Analysis

Stage VI:
Recommendations

Stage VII:
Training, Reinforcement and Measurement

Stage VIII:
Employee Reward

The following are some of the characteristics of our Customer Service Evaluations:

• We are experienced sales, customer service and management trainers. Therefore, we provide mature, professionals who know what to look for and how to ensure the evaluations stay "timely and relevant". This additionally allows us to pay attention to those particular issues and specific situations that go beyond what a general report requires. It is important to note, that we do not and could not produce the results you are seeking with minimum-waged personnel. Rather, we produce results with proven, reliable, Imaginus-trained and experienced personnel who do the job right for you, each and every time. The reasons for this are many. First and foremost is because we feel we attract and retain quality driven and quality performing individuals. All of our people have been with us for many years. Second, professionals eliminate the concern of employees who won't do the job, won't do it well or through no fault of their own, do not understand the subtleties of the "evaluating" process.
  
• We have years of expertise and deal with hundreds of corporations. We know how to eliminate the inappropriate and prejudicial information.
  
• We review each and every report for accuracy.
  
• We have a wide range of seasoned Imaginus representatives, which allows us to assume any role and responsibility.
  
• We have "teams" of representatives which allow us to anticipate the unforeseen obstacles, so as to continue the evaluations without interruption, and also, to proceed without the hindrance of bias. Having sufficient number of employees to serve as backups for those who for one reason or another cannot meet their client schedules is integral to success. This also allows us to rotate employees so prejudice cannot contaminate the reporting process.
  
• We have an excellent reputation in employee shops and the reason is simply that we do the job...and then some.
  

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