Consulting Services

Management Consulting/Quality Program Consulting:

Imaginus produces and facilitates in concert with your staff, management growth and total quality management issues.

Stage I: Determination of:

• Goals & Objectives;
• Strategic Action Plan.

Preparation Session -- coordination of proposed action and company direction. Development of Action Plan TimeTable.

Stage II: Strategic Review:

• Identification and definition of Action Areas:
  
• Integration of materials and information obtained from a STRATEGIC ACTION PLAN.

Develop and provide structure, format and medium for Action Plan formulation.

Stage III: Development of an Action Team and Action Plans.

Stage IV: Consolidation of individual action plans and additional resources into a General Operating Plan. Prioritization of activities. Finalization of schedule to ensure the:

• Elimination of conflicts;
  
• Establishment of attainable deadlines.

Stage V: General Operations Plan:

• Review;
  
• Refinement;
  
• Focus.

Stage VI: Final integration of materials from the STRATEGIC ACTION PLAN.

• Sales Training:
  Imaginus specializes in face-to-face, telephonic, and online sales/service training. Beginning, ending and integrated throughout its entirety is the issue of servicing the customer with excellence. The customer can be a patient, an employee, a supervisor, etc. The program also provides an individualized experience for every participant. It is uniquely custom-designed to meet the needs of each individual as identified in a one-on-one, pre- and post-program assessment of each participant's style and skill level. The key to the success of the actual class work is the comprehensive follow-up program that occurs 1, 3 and 6 months from the program's conclusion. The program offers a high level of stimulating group and personal interaction with various skills. It is 35% lecture and 65% client-participation, with an emphasis on specific-skill building.
  

  Imaginus works together with both management and the participants to create a prototype of the "ideal" salesperson. The program itself is designed to bring each and every participant as close as they possibly can get to personifying this model. It identifies obstacles to achieving the "prototypical" standard and employs strategies to overcome these obstacles. Exercises and role-plays are utilized throughout (and are essential to the success of) this program.

• Motivational Seminars:
  Imaginus provides motivational training to organizations to impel employee attitudes, expectations, and cognitive thinking...forward.

• Focus Groups:
  Imaginus conducts focus groups in order to provide a database of customer/potential customer information to be utilized in product/service development or refinement.